Shipping policy

Welcome to Packs 'N' Stax Australia! We're delighted to offer you a seamless shopping experience, and our Shipping Policy is designed to provide you with clear insights into our shipping practices and procedures.

Shipping Timelines:

We strive to ensure your orders reach you promptly. Our typical processing time for orders is 1-2 business days. Once your order is prepared, shipping times within Australia generally range from 6-10 business days. Please note that shipping times may vary based on your location, public holidays, and unforeseen circumstances.

Shipping Methods:

We partner with reliable carriers to deliver your items safely and efficiently. Depending on your location, we offer consistent shipping methods across our products to ensure a cost-effective solution for our customers. Shipping fees are a flat rate fee for products under a certain value and free for anything over. You'll have the opportunity to select your preferred shipping location during checkout.

Order Tracking:

To keep you informed, we provide tracking information for all orders. Once your order ships, you'll receive an email containing a tracking link. You can use this link to monitor the progress of your delivery and estimate its arrival.

Shipping Address:

Please ensure your shipping address is accurate and complete before finalising your order. We cannot be held responsible for items lost or delayed due to incorrect or incomplete addresses provided by customers. Please also ensure that the shipping address is a physical delivery address where someone is likely to be available to accept the delivery of your order during business hours.

Delivery Attempts:

Our carriers will make reasonable attempts to deliver your order to the specified address. If no one is available to receive the package, a delivery card or notification may be left for you to arrange a redelivery or pick up from a designated collection point.

International Shipping:

Currently, we only offer shipping within Australia. We do not offer international shipping at this time.

Shipping Fees:

Shipping fees are a flat rate fee for products under a certain value and free for anything over. These fees will be calculated and displayed during the checkout process.

Shipping Delays:

While we strive to meet our shipping estimates, please be aware that occasional delays may occur due to factors beyond our control, such as weather conditions, carrier disruptions, or peak holiday periods.

Shipping Confirmation:

You will receive a shipping confirmation email once your order has been dispatched. This email will include your tracking information and an estimated delivery date.

Multiple Items in a Single Order:

If you order multiple items in one transaction, they may be shipped separately to ensure efficient delivery. You will receive individual shipping confirmations and tracking information for each shipment. We will however attempt to bundle all your products into one shipment for your convenience.

Undeliverable Packages:

In the event that a package is returned to us as undeliverable (e.g., due to incorrect address, multiple delivery attempts without success), we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipping.

Damaged or Lost Items:

While we take great care in packaging your items securely, accidents can happen. If your order arrives damaged or is lost during transit, please contact our customer support team at info@packsnstax.com.au within 2 days (48 hours) of receiving the order. We will work with you to resolve the issue and ensure your satisfaction.

We are committed to providing you with exceptional service and a seamless shopping experience. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team at info@packsnstax.com.au.

Thank you for choosing Packs 'N' Stax Australia for your outdoor equipment needs. We look forward to serving you and ensuring your outdoor adventures are well-equipped and enjoyable!